Welcome to Hovian. We strive to provide a smooth shopping experience for our customers. Please review our Cancellation Policy carefully before placing an order.
Order Cancellation
Customers may request to cancel an order within 12 hours of placing the order. Cancellation requests must be submitted through our customer support team at support@hovian.shop
If the order has not yet entered processing or production, we will cancel the order and issue a full refund to the original payment method.
Orders Already in Processing
Once an order has entered the processing, production, or fulfillment stage, it may no longer be eligible for cancellation. In such cases, the order will be completed and shipped to the customer.
Customized or Personalized Items
Orders for customized, personalized, made-to-order, or special-order products cannot be canceled once production has begun. These items are specifically created for the customer and are therefore non-cancellable after processing starts.
Shipped Orders
Orders that have already been shipped cannot be canceled. If you no longer wish to keep the item, you may be eligible to return it in accordance with our Return and Refund Policy.
Refund Processing
Approved cancellation refunds will be issued to the original payment method. Please allow 7–10 business days for the refund to appear in your account, depending on your financial institution and payment provider.
Fraud Prevention
Hovian reserves the right to refuse cancellation requests, suspend transactions, or take additional verification measures in cases involving suspected fraud, unauthorized transactions, or abuse of our policies.
Contact Information
If you have any questions about the status of your shipment, our team is here to help.
- Email: support@hovian.shop
- Phone: +1-236-239-3130
- Business Address: 7901 4th st N STE 300, Saint Petersburg, Florida 33702, United States
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)